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Payment & Security |
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Q. |
Is it safe to order on-line with us? |
A. |
Yes - We promise to keep all your personal details secure by using the latest Secure Internet Encryption methods – SSL (Secure Sockets Layer). This protects your details throughout the on-line submission process. |
Q. |
How is my payment processed? |
A. |
Your payment is processed via Protx, who are one of the recommended payment processors for Nat West Bank. |
Q. |
How do I know if I am in a safe payment site? |
A. |
At the bottom right hand corner of the screen or at the top right of your screen a yellow padlock will be shown. |
Q. |
What will show on my credit/debit card statement? |
A. |
Harfer Ltd. |
Q. |
Are my details ever passed on to a 3rd party? |
A. |
No. |
| Delivery | |
Q. |
How quickly will my order be processed? |
A. |
Our dedicated staff will collect your order from our system and process it generally within 24 hours. |
Q. |
Will I get an e-mail acknowledgement of my order? |
A. |
Yes – Once your order has been received on our system, a return e-mail acknowledgement will be sent back to you, this can normally take up to 30 minutes. |
Q. |
When will I receive my order? |
A. |
Normally within 3 days, often the next day. |
Q. |
Will I be notified when my order is being dispatched? |
A. |
Yes – We will send you an e-mail confirming the dispatch of your order. |
Q. |
Will my order be sent in plain packaging? |
A. |
Yes – See delivery section |
Q. |
Will I have to sign for my order? |
A. |
Yes – All orders are sent via recorded or signed delivery, this is to ensure you have the highest level of service and security. |
Q. |
What happens if there is no one in to sign when my order arrives? |
A. |
The Royal Mail will generally leave a calling card, enabling you to make further arrangements or a collection from their sorting office. |
| Defective or Unwanted Goods | |
Q. |
What happens if my product(s)/goods do not work? |
A. |
Contact our customer services team immediately and we will try to answer any questions to assist you. |
Q. |
What happens if Harfer Ltd is unable to rectify the problem via the e-mail? |
A. |
Return the product back to us and we will provide a replacement or full refund. We have a free delivery policy for any faulty product(s)/goods that we return back to you. All we ask is that you must notify us first of any problem, prior to making a return. |
Q. |
What happens if I do not want the product(s) when they arrive? |
A. |
See Returns policy. |
| Privacy | |
Q. |
Will my privacy be respected at all times? |
A. |
Yes – We will never pass your personal details on to anyone else. |
Q. |
Will I receive details of Special Offers from you and how? |
A. |
We will e-mail you periodically with Special Offers on the basis that you have given us prior permission. At anytime, you reserve the right to terminate or reject future e-mails and un-subscribe. |
Q. |
Will you ever send any ‘mailers’ in the post? |
A. |
No, not without your permission, i.e. your request of brochure etc |
